Check-in/Check-out Policy:
Check-In Time: 1200hrs - 2000hrs Check Out Time: 1100hrs
Early check-In or Late-Check out is subjected to room availability on the relevant day, to be reconfirmed with the front office staff. A levy ($75) is chargeable for early check-in from 0700 to 1200 hours and late check-out from 1100 to 1700 hours. A full room rate will be chargeable for check out after 1700 hours.
Room not occupied by 2000 hours will be seen as No Show, unless prior arrangement has been made.
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Guarantee by credit card: Reservation will only be guaranteed on the basis of a valid credit card. A credit card authorization is to be provided within 48hrs of the booking being made to hold the room. If no credit card has been provided the reservation will be cancelled.
Cancellation Policy:
Cancellation: Once a reservation is confirmed, please notify us by phone or email of any cancellation or modification of the booking at least 2 business days (48 hours) before arrival for single bookings, and 1 week before arrival for Group bookings (3+ rooms) in order to avoid a charge. Cancellations made after 2 days notice for single reservations will be charge 50% of the stay. Cancellations made after 1 week’s notice for group bookings will be charge at 1 night per room, and 48hrs or less notice will be charge 50% the full stay per room.
No Show Policy: No charge will be imposed for a no show if reason is due to weather or mechanical issues of the plane’s arrival into Cambridge Bay. If weather or mechanical issues were factors in the no show from connecting travel the hotel is to be informed prior to intended check in or a fee of 1 nights stay will be charge.
Early check-out: Once checked in notice must be given within 24hrs of an early check out. For any early Check-out made after the 24hr notice there will be one night early check-out penalty imposed.
**No charge will be imposed if the hotel is able to rebook a room that has been cancelled or had an early check out**